Effective date: 1st January 2025
At Bush Knowing Forest School we value the privacy of our customers. This Privacy Policy based on the Australian Privacy Principles and Privacy act 1988-outlines how we collect, use, and protect your personal information when you make a booking, an enquiry or purchase a product with us. By using our services, you consent to the practices described in this policy.
1. Information We Collect
When you make a booking, an enquiry or purchase a product with us we can collect the following relevant personal information:
- Full Name
- Contact Information (email address, phone number)
- Payment Information (credit/debit card details, billing address)
- Booking Details (date, time, service selected, child’s, family or educator’s name and medical needs etc.)
We only collect information that is necessary to process your booking, enquiry or purchase and provide you with the service requested. We may also collect additional information at other times, including but not limited to when you change your personal information such as email preferences and or communicate with Bush Knowing Forest School.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and confirm your booking.
- To communicate with you regarding your booking, including confirmations, reminders, and any changes.
- To support any participant to ensure they have a safe and positive experience.
- To handle payment transactions.
- To improve our services based on customer feedback and needs.
- If you have subscribed to the newsletter we use your personal information to provide you with direct marketing material such as updates regarding our website and any special promotions or events. You can unsubscribe at any time. Individual profile and company details are not used for any other purpose.
3. How We Protect Your Information
We take reasonable precautions to protect your personal information, including:
- Using secure, encrypted connections for all payment transactions.
- Storing personal information on secure servers.
- Limiting access to your information to authorized personnel only.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our booking system or providing services to you, but only to the extent necessary for these functions.
We may also disclose your information if required by law or in response to legal requests (such as a subpoena).
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements.
6. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request corrections to any inaccurate or incomplete information
- Request the deletion of your personal information, subject to certain limitations
If you wish to exercise any of these rights, please contact us at bushknowing@gmail.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Bush Knowing Forest School
0414 551 246
bushknowing@gmail.com